Do you reply to comments and DMs?+
Yes, community management is part of the service. We reply to comments and DMs within one business day, answer common questions, and pass booking requests and serious enquiries to your team; we don't book appointments on your behalf.
Which platforms do you manage?+
Instagram and Facebook. For most local businesses, that's where customers are, and it's where paid ads can reuse your best content.
Do you create the photos and videos?+
We design graphics, write captions and edit the photos and videos you supply into posts and Reels. On-location shoots by our videography team are part of our All-in-One Growth Package.
Is social media management the same as running Facebook and Instagram ads?+
No. Social media management is the organic side: posting, captions, Reels, comments and DMs on your own accounts. Ads are paid campaigns that reach new people with a set budget. Many clients use both, and we run our Meta Ads management service for the paid side.
Will social media management bring in new customers?+
It can, but we won't promise a number of followers or bookings. Organic reach depends on your industry, your content and the platforms' algorithms. What we commit to is a consistent, good-quality presence, quick replies to enquiries, and honest monthly reporting on what's bringing people to you. If you need new customers quickly, paid ads usually work faster.